Recent Posts

Are You Ready for The Rain?

1/18/2018 (Permalink)

When it rains in California, it falls. Knowing what to watch out for or avoid during the rains is a great asset to have. The LA County Website has some tips on what to avoid whether outside or in.

When Outside

  1. Avoid areas subject to sudden flooding. If you are caught outdoors during a heavy rain and flood climb to high ground and stay there.
  2. Stay back from rushing water, as during flash floods water can increase suddenly.
  3. If you come upon a flowing stream where water is above your ankles, STOP! Turn around and go another way.
  4. Don't walk through flooded areas, as little as six inches of moving water can knock you off your feet.
  5. Stay away from downed power lines and electrical wires. Electric current passes easily through water.

In Your Home

  1. If power is out, use flashlights and battery lanterns (Do not use flammable or gas lanterns).
  2. Check for gas leaks- If you smell gas or hear blowing or hissing noise, open a window and quickly leave the building. Turn off the gas at the outside main valve if you can and call the gas company from a neighbor’s home. If you turn off the gas for any reason, it must be turned back on by a professional.
  3. Look for electrical system damage- If you see sparks or broken or frayed wires, or if you smell hot insulation, turn off the electricity at the main fuse box or circuit breaker. If your power is off, keep it off, until an electrician has inspected your system for safety.
  4. Floodwaters pick up sewage and chemicals from roads, farms and factories. If your home has been flooded, protect your family's health by cleaning up your house right away. Throw out foods and medicines that may have met floodwater.

Are you prepared for a Landslide?

1/18/2018 (Permalink)

Landslides have occurred in almost every state and can cause significant damage. Due to the recent catastrophic mudslides/ Landslides. Having some knowledge on what to do before or during can help your family greatly. The American Red Cross offers great steps you can take. Here are a few.


What should I do if I live in an area at risk from landslides?

  • Learn about local emergency response and evacuation plans.
  • Talk to everyone in your household about what to do if a landslide occurs.
  • Create and practice an evacuation plan for your family and your business.
  • Assemble and maintain an emergency preparedness kit.
  • Become familiar with the land around where you live and work so that you understand your risk in different situations.
  • Watch the patterns of a storm water drainage on slopes near your home, especially where runoff water converges.


What should I do if a landslide is occurring or likely to occur?

  • If you suspect immediate danger, evacuate immediately. Inform affected neighbors if you can, and contact your public works, fire or police department.
  • Listen for unusual sounds that might indicate moving debris, such as trees cracking or boulders knocking together.
  • If you are near a stream or channel, be alert for any sudden increase or decrease in water flow and notice whether the water changes from clear to muddy. Such changes may mean there is debris flow activity upstream so be prepared to move quickly.
  • Be especially alert when driving- watch for collapsed pavement, mud, fallen rocks and other indications of possible debris flow.
  • If you are ordered or decide to evacuate, take your animals with you.


What should I do after a landslide?

  • Stay away from the slide area. There may be danger of additional slides.
  • Check for injured and trapped persons near the slide, without entering the direct slide areas. Direct rescuers to their locations.
  • Help a neighbor who may require special assistance-infants, elderly people, and people with disabilities. Elderly people and people with disabilities may require additional assistance. People who care for them or who have large families may need additional assistance in emergency situations.
  • Listen to local radio or television stations for the latest emergency information.
  • Watch for flooding, which may occur after a landslide or debris flow. Floods sometimes follow landslides and debris flows because they may both be started by the same event.
  • Look for and report broken utility lines to appropriate authorities. Reporting potential hazards will get the utilities turned off as quickly as possible, preventing further hazard and injury.

Be Prepared For a Fire

1/17/2018 (Permalink)

A homeowner should always have a list or plan for an instance of a possibility of a fire happening. Here are some great tips from the American Red Cross.

7 Ways to Prepare for a Home Fire:

  1. Install the right number of smoke alarms. Test them once a month and replace the batteries at least once a year.
  2. Teach children what smoke alarms sound like and what to do when they hear one.
  3. Ensure that all household members know two ways to escape from every room of your home and know the family meeting spot outside of your home.
  4. Establish a family emergency communications plan and ensure that all household members know who to contact if they cannot find one another.
  5. Practice escaping from your home at least twice a year. Press the smoke alarms test button or yell "Fire" to alert everyone that they must get out.
  6. Make sure everyone knows how to call 9-1-1.
  7. Teach household member s to STOP, DROP and ROLL if their clothes should catch on fire.

Develop Fire Safety Habits:

  • Keep items that can catch on fire at least three feet away from anything that gets hot such as space heaters.
  • If you smoke, take precautions. Smoke outside or choose fire safe cigarettes. Never smoke in bed, when drowsy or medicated, or if anyone in the home is using oxygen.
  • Use deep, sturdy ashtrays and douse cigarette and cigar butts with water before disposal.
  • Talk to children regularly about the dangers of fire, matches and lighters and keep them out of reach

Have a Safe Holiday Season

12/25/2017 (Permalink)

Being safe during the Holiday season especially in Christmas is important and the NSC safety tips that will help avoid any dangers. 

Even Angel Hair can Hurt

  • "Angel hair" made from spun glass, can irritate your eyes and skin; always wear gloves or substitute non-flammable cotton
  • Spraying artificial snow can irritate your lungs if inhaled; follow directions carefully
  • Decorate the tree with your kids in mind; move ornaments that are breakable or have metal hooks toward the top
  • Always use the proper step ladder; don't stand on chairs or other furniture
  • Lights are among the best parts of holiday decorating; make sure there are no exposed or frayed wires, loose connections or broken sockets

Candles and Fireplaces

  • Never leave burning candles unattended or sleep in a room with a lit candle
  • Keep candles out of reach of children
  • Make sure candles are on stable surfaces
  • Don't burn candles near trees, curtains or any other flammable items
  • Don't burn trees, wreaths or wrapping paper in the fireplace
  • Check and clean the chimney and fireplace area at least once a year

Turkey Fryers

NSC discourages the use of turkey fryers at home and urges those who prefer fried turkey to seek out professional establishments or consider a new oil-less turkey fryer. But for those don't need that advice, please follow these precautions:

  • Set up the fryer more than 10 feet from the house and keep children away
  • Find flat ground; the oil must be even and steady to ensure safety
  • Use a thawed and dry turkey; any water will cause the oil to bubble furiously and spill over
  • Fryer lid and handle can become very hot and cause burns
  • Have a fire extinguisher ready at all times

Don't Give the Gift of Food Poisoning

The U.S department of Health and Human Services provides some Holiday food Safety tips. Here are a few:

  • Do not rinse raw meat and poultry before cooking
  • Use a food thermometer to make sure meat is cooked to a safe temperature
  • Refrigerate food within two hours
  • Thanksgiving leftovers are safe for four days in the refrigerator
  • Bring sauces, soups and gravies to a rolling boil when reheating
  • When storing turkey, cut the leftovers in small pieces so they will chill quickly
  • Wash your hands frequently when handling food

The 12 ways to Health-CDC

12/24/2017 (Permalink)

The CDC created this wonderful 12 days to Health Holiday song to keep people aware and safe during the holidays with a fun twist. This would be a great asset to show the family during the holidays.

   1. The first way to health, said the CDC to me 

Wash hands to be safe and healthy.

   2. The second way to health, said the CDC to me

Bundle up for warmth, and wash hands to be safe and healthy.

   3. The third way to health, said the CDC to me

Manage stress, bundle up for warmth, and wash hands to be safe and healthy.

   4. The fourth way to health, said the CDC to me

Don't drink and drive, manage stress, bundle up for warmth, and wash hands to be safe and healthy.

   5. The fifth way to health, said the CDC to me

Be smoke-free, don't drink and drive, manage stress, bundle up for warmth, and wash hands to be safe and health.

   6. The sixth way to health, said the CDC to me

Fasten belts while driving, be smoke-free, don't drink and drive, manage stress, bundle up for warmth, and wash hands to be safe and healthy.

   7. The seventh way to health, said the CDC to me

Get exams and screenings, fasten belts while driving, Be smoke-free, don't drink and drive, manage stress, bundle up for warmth, and wash hands to be safe and healthy. 

   8. The eighth way to health, said the CDC to me

Get your vaccinations, get exams and screenings, fasten belts while driving, Be smoke-free, don’t drink and drive, manage stress, bundle up for warmth, and wash hands to be safe and healthy.

   9. The ninth way to health, said the CDC to me

Monitor the children, get your vaccinations, get exams and screenings, fasten belts while driving, Be smoke-free, don’t drink and drive, manage stress, bundle up for warmth, and wash hands to be safe and healthy.

   10. The tenth way to health, said the CDC to me

Practice fire safety, monitor the children, get your vaccinations, get exams and screenings, fasten belts while driving, Be smoke-free, don’t drink and drive, manage stress, bundle up for warmth, and wash hands to be safe and healthy.

   11. The eleventh way to health, said the CDC to me

Prepare dinner safely, practice fire safety, monitor the children, get your vaccinations, get exams and screenings, fasten belts while driving, Be smoke-free, don’t drink and drive, manage stress, bundle up for warmth, and wash hands to be safe and healthy.

   12. The twelfth way to health, said the CDC to me

Eat well and get moving, prepare dinner safely, practice fire safety, monitor the children, get your vaccinations, get exams and screenings, fasten belts while driving, Be smoke-free, don’t drink and drive, manage stress, bundle up for warmth, and wash hands to be safe and healthy.


Thanksgiving Day Safety Tips!

11/23/2017 (Permalink)

Happy Thanksgiving! It is always good to be safe around the holidays and The American Red Cross has some fantastic tips for the family to travel and cook safe during this wonderful holiday.

Travel Safety- If plans include driving, travelers should check the weather along their route and plan for travel around any storms that may be coming. Everyone should use their seat belts and no one should drink and drive. Drivers should be well rested, alert and give their full attention to the road. Other driving tips include:

  • Follow the rules of the road- observe the speed limit.
  • Use caution in work zones.
  • Make frequent stops. During long trips, rotate drivers.
  • Don't follow another vehicle too closely.
  • Clean your headlights, taillights, signal lights and windows to help you see, especially at night.
  • Turn your headlights on as dusk approaches, or if you are using your windshield wipers due to inclement weather.

Cooking Safety- Cooks should avoid wearing loose clothing or dangling sleeves while preparing the holiday meal. Never leave the stove unattended-If the cook has to leave the kitchen for a short time, they should turn off the stove. More cooking safety steps are:

  • Check food regularly.
  • Use a timer as a reminder that the stove and oven is on.
  • Keep children and pets away from the cooking area.
  • Keep anything that can catch fire- pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging and towels or curtains- away from the stove, oven or any other appliance in the kitchen that generates heat.
  • Clean cooking surfaces on a regular basis to prevent grease buildup.
  • Consider purchasing a fire extinguisher to keep in the kitchen.
  • Always check the kitchen before going to bed or leaving the home to make sure all stoves, ovens, and small appliances are turned off.

All of us here at SERVPRO of Hacienda Heights and Rowland Heights wish everyone a happy and healthy Thanksgiving!

Thanksgiving Pet Safety

11/20/2017 (Permalink)

Thanksgiving is just around the corner and the AVMA (American Veterinary Medical Association) has some great pet safety tips for you and your family to use during this joyous holiday.

Poison Risks:

  • Keep the feast on the table- Eating turkey or turkey skin sometimes even a small amount can cause a threatening condition in pets known as pancreatitis. Fatty foods are hard for animals to digest, and many foods that are healthy for people are poisonous to pets like onions, raisins and grapes.
  • No pie or other desserts for your pooch- Chocolate can be harmful for pets, even though many dogs find it tempting and will sniff it out and eat it. The artificial sweetener called xylitol (commonly used in gum and sugar-free baked goods) also can be deadly if consumed by dogs or cats. 
  • Yeast dough can cause problems for pets- Including painful gas and potentially dangerous bloating.
  • Put the trash away where your pets can't find it- A turkey carcass sitting out on the carving table, or left in a trash container that is open or easily opened, could be deadly to your family pet. Dispose of turkey carcasses and bones in a covered, tightly secured trash bag placed in a closed trash container outdoors. 
  • Be careful with decorative plants- Don't forget that some flowers and festive plants can be toxic to pets. These include Amaryllis, Baby's breath, Sweet William, some ferns, Hydrangeas and more. The ASPCA offers lists of plants that are toxic to both dogs and cats, nut the safest route is simply to keep your pets away from all plants and table decorations.

For more essential information you can visit the AVMA and ASPCA website. 

Do you have fire damage?

11/16/2017 (Permalink)

Even if burns are not very deep, a fire can leave obvious visual blemishes across a home. Stains and burn marks can happen to any material, from wallpaper to wood to glass to laminate, and each of these materials and types of burns can require a different approach to clean up properly. Our SERVPRO of Hacienda Heights & Rowland Heights technicians are trained extensively and have access to tools that ensure that every job gets done right the first time. We are also part of a national network for disaster mitigation.

Burn Marks:

-Many burns from a fire damage are virtually harmless for the building in question. Aside from discoloration and perhaps a layer of smoke residue, these burns have done very little to degrade the material they coat. Typically, these are easy for our technicians to deal with, requiring only a thorough cleaning with professional grade detergents, hand tools, sponges and repainting.

Smoke Staining:

-Some types of smoke may leave stains on various materials, especially when mixed with water. Smoke can be tough to remove without damaging many materials. To name a few materials, upholstery, wood, carpet, fabric, and tile grout all require careful attention to adequately and safely clean away the smoke. Smoke and soot can dig deep into a material, sometimes requiring thorough washing or dry cleaning to remove effectively. The nature of the smoke, whether it is wet or dry, is a key factor in utilizing correct IICRC best practices for restoration. We realize the acidic nature of this com-busted residue and how pitting can harm many surfaces. 

Deeper Burns:

-When a fire has burned around an object or surface, it usually causes both visual and structural damage. Materials are often heavily degraded or deformed and discoloration is typically pervasive. Again, different materials can require different approaches, with flammables such as wood, fabric and upholstery requiring especially extensive restorations or perhaps replacement. 


11/8/2017 (Permalink)

Mold is one of those bacteria's that can be all around us looking for a nice place to settle and grow. Houses are warm and are usually made with wood and paper, all the things that mold spores are seeking. Introduce some water and we have the third element which is now leads to growth. 

Kitchens are notorious for leaks and things that happen involving water. The cabinets keep these things hidden. When was the last time you moved all those bags, cleaners and other stuff that lies under your kitchen sink to look for leaks and mold growth? we don't and by the time we find it, it's too late.

This is sometimes a case of a leak in the drain coming from the upstairs behind the dishwasher. Never was this noticed until water became visible, which by then was too late. When we side behind the cabinets. None of this was able to be seen.

SERVPRO of Hacienda Heights and Rowland Heights are here to help and is just a call away! (909) 598-8400.

Some Halloween Safety Tips

10/25/2017 (Permalink)

Halloween is just around the corner and is definitely an exciting time for the kids and family. Here are some safety tips from AAP (American Academy of Pediatrics) that your family can use to have a safe and fun filled Halloween. 

All Dressed up:

  • Plan costumes that are bright and reflective. Make sure that shoes fit well and that costumes are short enough to prevent tripping, entanglement or contact with flame.
  • Consider adding reflective tape or striping to costumes and trick-or-treat bags for greater visibility.
  • Because masks can limit or block eyesight, consider non-toxic makeup and decorative hats as safer alternatives. Hats should fit properly to prevent them from sliding over eyes. Makeup should be tested ahead of time on a small patch of skin to ensure there are no unpleasant surprises in the big day.
  • When shopping for costumes, wigs and accessories look for and purchase those with a label clearly indicating they are flame resistant.
  • If a sword, cane, or stick is a part of your child's costume, make sure it is not sharp or long. A child may be easily hurt by these accessories if he stumbles or trips.

Carving a Niche:

  • Small children should never carve pumpkins. Children can draw a face with markers. Then parents can do the carving.
  • Consider using a flashlight or glow stick instead of a candle to light your pumpkin. If you do use a candle, a votive candle is safest.
  • Candlelit pumpkins should be placed on a sturdy table, away from curtains and other flammable objects, and not on a porch or any path where visitors may pass close by. They should never be left unattended. 

Home Safe Home:

  • To keep homes safe for visiting trick-or-treaters, parents should remove from the porch and front yard anything a child could trip over such as garden hoses, toys, bikes and lawn decorations.

On the Trick-or-Treat trail:

  • A parent or responsible adult should always accompany young children on their neighborhood rounds.
  • Obtain flashlights with fresh batteries for all children and their escorts.
  • Only go to homes with a porch light on and never enter a home or car for a treat.