What is Customer Service?

6/23/2022 (Permalink)

We know how to make people smile.

When you hear "customer service", what do you think of? Maybe a favorable experience you had at a fast food restaurant, or maybe even a salesperson that treated you extra well and went above and  beyond expectations for you. I personally am reminded of the company I work for. While that sounds loaded and insincere, I could not mean it more.

SERVPRO of Hacienda Heights / Rowland Heights is more than your everyday restoration company. It's not all about cutting drywall, leaving some fans behind, checking humidity, and wrapping up jobs as quickly as possible. We do all of those things (sans the last one, jobs take however long they take), but we do so much more.

When someone loses their home or business to a fire, they have a long, hard road ahead of them. We have seen hundreds of them. Insurance, hotel stays, trying to salvage what belongings didn't get scorched, etc. These things take a toll on people and sometimes, a friendly face and a conversation can make all of the difference.

Our technicians are professionals, sure. They are also people that know how to treat people right, and that is customer service in my book.