Recent Posts

Wildfire Damage Event

12/6/2018 (Permalink)

Fire Damage Wildfire Damage Event SERVPRO of Hacienda/ Rowland Heights provides fire, soot and water damage restoration service in the Hacienda/ Rowland Heights and surrounding area.

The active wildfires here in Southern California are increasing their impact as growing Santa Ana winds add fuel to these devastating blazes that are encroaching in our area. According to the New York Times, new fires broke out in Malibu on December 7, with at least 96,000 acres already burned in the Ventura area and 116,000 acres in Los Angeles County. Evacuations have closed hundreds of schools and forced 200,000 of our neighbors to seek safety. The “Thomas Fire” in the Ventura area continues to burn with the aid of strong winds. This fire has caused the closure of the 101 freeway and a boil-water advisory was issued for Ventura County. Santa Ana winds The Santa Ana winds that are enabling the fires to rapidly increase their reach can have speeds in excess of 60 miles per hour. They are not expected to diminish until Friday into Saturday at the earliest. The National Weather Service has warned of “very rapid fire growth” in this area. SERVPRO Meteorologist Lela Davis said that the Santa Ana winds were already very dry when they reached the Southern California valley, allowing them to quickly pull moisture out of vegetation, increasing the risk for wildfires. For the first time ever, a purple wind warning was issued for today under the color-coded system used to advise about high winds. This purple warning pushed wind expectations from the “high” category to “extreme”. Ready to help Here at SERVPRO of Hacienda/ Rowland Heights we are monitoring this wildfire situation closely. Our thoughts are with those neighbors who may be put in harms’ way during this event. In many cases, a wildfire can result in a total loss for a home or business, but in others it may be a partial loss, or can result in mild smoke damage. If your home or business is affected by a wildfire, SERVPRO of Hacienda/ Rowland Heights is Here to Help®. 

Is A Storm Coming?

6/22/2018 (Permalink)

If one is, you should always be prepared. Although violent storms can strike anytime, the spring and summer months typically mark an increase in the threat of sudden, severe storms that sometimes include wind, rain, lighting and even hail.

Authorities issue a storm 'watch when the potential for severe weather exists. A storm 'warning' will be issued when danger from a severe storm is imminent. The following tips will help prepare you to better protect yourself and your property when a storm is on the horizon. 

  • Put a communication plan in place and prepare an emergency supply kit, including a battery-powered NOAA weather radio.
  • Postpone outdoor activities; secure outdoor objects that could become airborne.
  • Don't use corded phones or any appliances that are "plugged in." Use cell or cordless phones instead.
  • Seek shelter in a home, building or hard top automobile. The steel frame of a vehicle (not the rubber ties) can help protect you from a lightning strike if you avoid touching metal or other conductive surfaces. 
  • Avoid windows and doors, don't lie on concrete walls, and stay off of porches.
  • If you are outside when a storm hits, quickly seek shelter in a sturdy building. Avoid small, isolated structures in open areas and steer clear of hilltops, open fields, the beach or a boat on the water. 

After A Storm

  • Avoid storm-damaged areas. Stay away from downed power lines and never try to drive through a flooded roadway.
  • Replenish your emergency supplies and repair property damage promptly, before the next storm strikes.

Prevent water damage when you are on vacation

6/18/2018 (Permalink)

Mold Remediation Prevent water damage when you are on vacation Mold growth from water damage that occurred when occupant was on vacation.

Coming home from your summer vacation to find your house flooded from top to bottom? Is something that is common in the summertime.

SERVPRO of Hacienda Heights & Rowland Heights receives many of these losses, including this home that suffered a water loss in Chino Hills, CA. At the beginning of August the homeowner came back from her 2 week vacation to find her kitchen, living room, family room, and bathroom submerged in 2 inches of water. SERVPRO quickly responded and started mitigating the damages, but since the home was vacant for a long period of time, mold grew throughout the affected areas. This caused a longer mitigation period and a more stressful situation for the homeowner.

How do you prevent this from happening to your home? 

  1. Turn off the main water line before you leave your home for an extended period of time.
  2. Check for loose pipes, faucets and supply lines and check for signs of leakage.
  3. Have a trusted friend or relative come by your home periodically to make sure everything is normal.

Contact SERVPRO of Hacienda Heights & Rowland Heights for all your cleaning and restoration needs! (626) 964-7700.

Is Your Business Affected by Water Damage? SERVPRO of Hacienda Heights & Rowland Heights can help!

6/18/2018 (Permalink)

Water damage can attack your commercial property without notice. Moreover, the impact of water damage can be dangerous and devastating. On top of that, business owners who experience water damage are faced with the task of arranging water removal and cleanup procedures while simultaneously expediting the process of getting their company up and running again. With all of these pressures, many business owners may find themselves growing concerned in the face of commercial water damage. However, knowing how to prevent water damage and restore property and business items that have been affected, makes good business sense. Here is some following information that may help better prepare your business if water damage may occur.

Commercial Water Damage can transpire at any moment, and it can result from a wide range of factors. This may include:

  • Natural Disasters- Rain or flood storms
  • Leaking Roofs- Poorly sealed window or door casings
  • Frozen Pipes- Ice dams
  • Flooding- Usually requires a specific insurance policy.
  • Sewage Backups- From main or interior plumbing problem.

From clear potable water from a tap to backup sewage contaminated water, the source must be identified, stopped. Then safe water extraction.

Commercial Water Damage Prevention and Mitigation Strategies:First, know the location of the main water shut off valve. Also, make sure that you have an emergency evacuation plan in place, personal safety first. This emergency plan should include clear instructions regarding what steps should be taken if a water damage incident take place. 

The Importance of Hiring Professional Services:Although you may feel inclined to handle the water extraction and cleanup processes on your own, a professional effort will shorten your down time, salvage more capital investments, and protect your customers and clients interests and needs. In fact, most business owners lack the advanced knowledge and specialized equipment necessary to expedite and optimize the water damage remediation process. Skilled professionals from SERVPRO will be able to provide you with detail-oriented, comprehensive services that get your property restored in the least amount of time.

If you’re commercial property is affected by water damage call SERVPRO of Hacienda Heights & Rowland Heights (626) 964-7700, so your business can be assisted right away.

Ways to Keep Your Commercial Property from Fire Damage

6/18/2018 (Permalink)

A fire, whether in a commercial or residential property is often the most devastating reality that a property owner will have to oversee. In addition to wreaking havoc on your property, fires can force you to relocate temporarily so you can maintain running your business while the restoration process is completed. However, property owners who access and implement high-quality safety practices can avoid the devastation and deconstruction that results from most commercial or residential property. Below is a brief outline that will provide some learning techniques to protect your property.

  1. Install Automatic Fire Sprinklers:As many authorities know, having an automatic fire sprinkler in your property can reduce the risk of a fire up to 71%. Additionally, sprinklers can up your insurance premium. To keep your sprinkler in excellent condition, be sure that it is not blocked by dirt or paint. Also, be sure to inspect the main control valve regularly so that it is not left off. Finally, be sure that you take the precautions necessary to prevent the pipe from freezing. 
  2. Conduct Fire Emergency Training:Each of your employees should undergo Fire Safety Training. The training can help prevent your staff members from being victimized. 

Here are a few subjects that should be covered in the emergency training:

  • Hazard Recognition: Keep all combustible chemicals and materials away from heat-generating and electrical equipment.
  • Prevention: Inspect your power sources regularly and don't overload you extension cords and outlets.
  • Response: Teach your employees how to respond when a fire breaks out. Some subjects that should be covered include how to perform an organized evacuation, operate the fire extinguisher, and set the fire alarm.

Other issues that should be involved in the training include:

-Breathing Apparatus Training

-Fire Extinguisher Training

-Confined Space Entry Training

-Fire Aid Training

Be sure to also have your employee team officials undergo the following Fire Emergency response training:

-Fire Safety Officer Training

-Fire Safety Adviser Training

-Chief and Deputy Chief Warden Training

-Emergency Control Organization Warden Training

-Spill Response Training

-Lay Flat Hose Training

SERVPRO Steps to Restore your Fire Damaged Home!

6/15/2018 (Permalink)

A severe situation is given with any fire damage residential or commercial property. If you try to complete the remediation process on your own, you will often expose yourself to health and safety hazards that may lead to injury. For these reasons and more, call a professional fire damage restoration team like SERVPRO of Hacienda Heights & Rowland Heights is the most prudent course of action when disaster strikes you residential property. Learn more about how remediation experts can assist you with the property restoration process with some informative steps below:

  1. Fire Damage Remediation Techniques: There are many factors and services involved to restore your property following a fire. Some are drying the property, cleaning the HVAC system, rebuilding the damaged structures of the property, and removing non-salvageable goods.
  2. Drying Your Home or Property following a fire is important: Typically, firefighters perform extinguishing work that leaves excessive water in your living space. This standing and hidden water creates the perfect breeding ground for mold if left unattended. To prevent a mold infestation which usually starts within 48-72 hours after water intrusion, SERVPRO of Hacienda Heights & Rowland Heights will extract volumes of water using powerful pumps, and wet vacs. Now additional drying and moisture removal can begin using specialized equipment like air-moving machines and dehumidifiers. 
  3. HVAC System:Residual particulates from a house fire coat the coils and filters of HVAC systems with debris and soot. Soot is not smoke, but an oily by-product of partially com-busted materials like plastics and vinyl. The duct work must also be cleaned and deodorized. Special techniques, along with IICRC and corporate training enable our technicians to complete successfully this wipe down and clean up stage. If this process is done properly, staining, painting, and replacement of drywall and ceilings are minimized, along with your costs.
  4. Structural Repair: When fire damage has comprised structural materials such as trusses, floor joists, drywall, and the electrical or plumbing systems, then the affected areas may have to be replaced. When feasible, repair is done before replacement. Our fire damage restoration experts can complete this work, or we can work and instruct your building contractors on your behalf.
  5. Removing Non-Salvageable Materials: SERVPRO of Hacienda Heights & Rowland Heights utilizes a corporate level developed technology called contents claim inventory service (CCIS) that inventories all household content. Categorizing of these items is then made as salvageable, non-salvageable, or questionable. The CCIS benefits you regarding the claims process with you insurance adjuster. We will help and cooperate with your approval. Fire damaged items beyond repair must be disposed of properly. If not, these items could contaminate other areas of the property.

If a Fire Damage or Water Damage has happened at your residential or commercial property Call SERVPRO of Hacienda Heights & Rowland Heights (626) 964-7700 to assist you right away! 

Smoke and Soot Cleanup Facts

6/15/2018 (Permalink)

Smoke and soot is very invasive and can seep through various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action. Below are some smoke and soot facts along with different types of smoke. 

Smoke and Soot Facts:

  1. Hot smoke migrates to cooler areas and upper levels of a structure.
  2. Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  3. The type of smoke may greatly affect the restoration process.

Different Types of Smoke:

There are different types of smoke, wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Hacienda Heights & Rowland Heights will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. 

  1. Wet Smoke/ Plastic and Rubber:Low heat, smothering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.
  2. Dry Smoke/ Paper and Wood:Fast burning, high temperatures, heat rises therefore smoke rises.
  3. Protein Fire Residue/ Produced by evaporation of material rather than from a fire:Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Our Fire Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions. We have the equipment, expertise, and experience to restore your fire and smoke damage. We will also treat your family with empathy and respect your property with care. 

After a Fire Occurs?

6/15/2018 (Permalink)

What to do after a fire:

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator, prop open doors.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter
  • Tape double layers of cheesecloth over air registers.

What NOT to do after a fire:

  • Don't attempt to wash any walls or painted surfaces, shampoo carpet or upholstery without contacting us.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Water Damage in Commercial Insurance Agency (La Puente, CA)

6/15/2018 (Permalink)

Do you have an emergency plan in place for your business in case disaster strikes?

SERVPRO of Hacienda Heights & Rowland Heights was called out to an insurance agency in the city if La Puente, CA to assist with a water main break that flooded all of their offices and damaged many of their files. 

Did you know about 50% of businesses never open after a disaster? Having back-up storage for important documents is a great way to prepare your business or incidents like this. 

Another way to prepare is to have an Emergency Profile put together for your business with photos, insurance information, emergency contact information, shut-off locations, etc. Don't have the time or money to put one together? No problem! SERVPRO of Hacienda Heights & Rowland Heights can provide you with one for your business for free! Just contact (626) 964-7700

Water can travel UP drywall!

6/15/2018 (Permalink)

Water Damage Water can travel UP drywall! After a slab leak in this home in Walnut two weeks ago water wicked up drywall 2-3ft!

When water damage occurs in your home or business sometimes it is difficult to recognize where the water has traveled to. 

Have you seen those paper towel commercials on television that show how much liquid it can soak up? 

  • Drywall is similar to paper towels. It may not soak up moisture as quickly as paper towels do, but over a period of time you will notice that water can wick up the drywall fairly high after water has touched the bottom of the drywall.  
  • SERVPRO of Hacienda Heights & Rowland Heights has the equipment to detect where the moisture has traveled that you may not be able to see or feel after water damage. For example walls, Floors, cabinetry. It is critical to accurately find where water has traveled to avoid any secondary damages such as mold. 

If you have Water Damage concerns, Contact SERVPRO of Hacienda Heights & Rowland Heights to schedule your free moisture inspection! (626) 964-7700.