Recent Posts

Brush Fires Are Always Possible

6/23/2022 (Permalink)

Fire burns through a downed tree branch The threat is always real.

It's sometimes easy to forget that southern California is essentially a giant tinderbox, especially when you are laid up by the pool and waiting for the hotdogs and hamburgers to finish grilling. What easily escapes the mind is the amount of dry brush and wild areas that are brimming with uninhabited land, with no easy access in or out. 

Wildfires are definitely a reality if you live in southern California. With 2018 being a prime example of what can happen if fires break out in hard-to-reach areas, destruction by fire is never not a possibility. 

SERVPRO of Hacienda Heights / Rowland Heights knows all too well that summer means fires. Between the commercial and residential fire losses that we see on a weekly basis, we wanted to remind you that fires are something you want no part of. 

If the season keeps on going the way it has been in the past week, we fully expect it to be one for the books as far as wild fires are concerned. If one of these fires threatens your home or business, make sure we are the first number you call.

What is Customer Service?

6/23/2022 (Permalink)

A paint-splattered young girl smiling We know how to make people smile.

When you hear "customer service", what do you think of? Maybe a favorable experience you had at a fast food restaurant, or maybe even a salesperson that treated you extra well and went above and  beyond expectations for you. I personally am reminded of the company I work for. While that sounds loaded and insincere, I could not mean it more.

SERVPRO of Hacienda Heights / Rowland Heights is more than your everyday restoration company. It's not all about cutting drywall, leaving some fans behind, checking humidity, and wrapping up jobs as quickly as possible. We do all of those things (sans the last one, jobs take however long they take), but we do so much more.

When someone loses their home or business to a fire, they have a long, hard road ahead of them. We have seen hundreds of them. Insurance, hotel stays, trying to salvage what belongings didn't get scorched, etc. These things take a toll on people and sometimes, a friendly face and a conversation can make all of the difference.

Our technicians are professionals, sure. They are also people that know how to treat people right, and that is customer service in my book.

Going the Distance is What We're All About

6/23/2022 (Permalink)

A dirt road carves through a green field "Are you sure this is a good shortcut?"

Los Angeles county is massive. Speaking in terms of size, there are larger spaces. Speaking in terms of navigating rush hour traffic going both ways, it may as well be its own sovereign nation. The freeways are all like the line at In-n-Out at dinner, all of the time. Unless you do all of your traveling at midnight, you will not be going anywhere quickly. Even after midnight, sometimes!

SERVPRO of Hacienda Heights / Rowland Heights will go just about wherever we are called to, with some restrictions applied. For instance, if you live in San Francisco, there are most certainly closer franchises to you. We'd love to meet you, but not on those terms. 

We travel all over LA county, Riverside and San Bernardino counties, respectively, and even down into Orange County. I have been to downtown Los Angeles and Newport Beach on the same day for work. I needed a nap after that particular route. The fact of the matter is that not only are we open 24/7 waiting for your call; we are also willing to travel to get to you.

Near or far, if you've experienced a disaster, give us a call today.

Things Seen and Heard

6/21/2022 (Permalink)

A small boy holding a book with his mouth open. Actual photo of me at the sword warehouse.

One of the best things about working in commercial water damage restoration is seeing things you would typically never see. For instance, I once got to walk a job wherein a storage warehouse had flooded. Guess what the warehouse stocked?
Swords and knives, as well as other combat weapons both for display and for actual use. Pretty cool, huh?

I've also walked jobs in gigantic distribution centers. While this doesn't sound all that interesting, seeing the processes of how goods are received, packaged, and shipped all across the globe is exceedingly interesting, at least to me. I have been accused of being a boring person at times, but I'm telling you: if you haven't seen hundreds of conveyer belts or rollers at work simultaneously, you're missing out!

Now obviously, we never want to have to meet any of these business owners. Usually, that would require something bad happening. However, if you do experience a loss in your business and have to give SERVPRO of Hacienda Heights / Rowland Heights a call, we are happy to come out. With over a decade of experience in fire, water, and mold loss restoration, we are the best choice when it comes to getting your business back on track. I look forward to seeing you!

Ceiling Bulging? Better Call SERVPRO

6/21/2022 (Permalink)

A bathtub with a brass faucet set Don't act like you aren't snickering at me!

Picture this: it is Thursday night and you have just arrived home from work. Your wife is upstairs, getting the kids in the bath and ready for bed. You decide to pop into the kitchen and make yourself something to eat. On the way there, you notice a small puddle on the tile floor. You look for evidence of a spilled glass of water, but see nothing. You look up to see a sizable bulge in the paint on the ceiling above you. How you hadn't noticed this before is nothing short of crazy but its the truth, all the same. Maybe its time you give SERVPRO of Hacienda Heights / Rowland Heights a call.

These situations happen, and they happen all of the time. Older homes from the early 90's and late 80's are at the approximate age to begin showing these types of growing pains. Water splashes out of bathtubs and shower stalls, seals and caulking break down and begin to fail, and the next thing you know, there is a giant dark spot or bulge in the ceiling. Water has done what water does best: found its way into a place that is going to cause damage and cost someone a lot of money.

While this is annoying, it is not the end of the world. It isn't even a huge deal, really. SERVPRO of Rowland Heights / Hacienda Heights deals with these exact issues all of the time. If you experience this, give us a call today. We can help make it "Like it never even happened."

Fires Are No Fun

6/21/2022 (Permalink)

Burned remains of a two story home against a white sky Sometimes, there is no salvaging anything

House fires are absolutely awful. They can be sparked from many different types of incidents, including electrical fires, wild fires, storms, arson, and numerous other causes. Try as they might, the local fire department can only move so quickly and, in the event of their limits. Houses often experience severe or critical damage that makes them uninhabitable either temporarily or permanently, requiring a rebuild. Fires are definitely no fun.

After a fire, SERVPRO of Hacienda Heights / Rowland Heights typically will perform a pack-out. A pack-out consists of removing all soft goods and personal property from a damaged structure that are still salvageable. This can include anything from furniture to video game consoles to clothing. During this process, we record all of the contents on a handwritten list. This document is useful for both the insurance company and the homeowner.

Fires are awful and so are the processes that take place immediately after them. However, SERVPRO is there to make the process a little bit easier to tolerate.

The Mold Trauma

6/21/2022 (Permalink)

Mold on a wall in a commercial space It grows anywhere it can.

Mold is something nobody wants but everyone has. Let me qualify that statement a bit more. No matter how new or old, small or big, clean or dirty a commercial building is, there are mold spores present. They are a naturally occurring part of the environment and no matter what you may hear on certain restoration or abatement ads, you can never fully remove mold from a space. What you can do, when and if the need arises, is remediate (reduce back to optimum levels) the mold.

A warehouse is an ideal place for black mold to grow. The conditions are often perfect for it: warm, damp, and dark. If moisture finds its way into a place that is out of sight and has the opportunity to do so, it could potentially be the perfect setting for mold to grow unchecked. This is where SERVPRO of Hacienda Heights / Rowland Heights comes into the picture.

With more than ten years of mold remediation experience, our team is the go-to source when black mold pops up in your commercial property. We use multiple products on mold to get it back in check, one of which being our proprietary cleaning agent SERVPROxide. This is a patented solution that SERVPRO uses in multiple types of situations.

Has your office space or warehouse been affected by mold? If so, give us a call today.

Pipe Bombs

6/20/2022 (Permalink)

A torrent of water spouts upward Well isn't that just great...

When was the last time you considered the pipes in the walls of your home? At very best, it's been a while, but it's more likely that the answer to that question is "never". Like many things in life, we tend to take these types of things for granted. Why not? Contemplating the life and inner workings of a pipe is not the most exciting way to spend an afternoon. The only time they start to take up real estate in your conscious mind is when they begin to fail.

Let's talk corrosion. Most metal corrodes over time, and this process is only sped up when water is introduced into the equation. After 25 or 30 years, it would be a modern miracle of science and technology to experience no wear and tear on your piping. Most homeowners that own their home for this length of time will, at some point, have to deal with this reality.

What happens when a pipe reaches critical mass? Easy: it either bursts or springs leaks. Considering that most of the southland doesn't reach temperatures cold enough to cause pipe bursts, the common issue we see is leaks. When a pipe leaks, water is allowed to flow unchecked, filling rooms and damaging property.

If this happens to you, don't sweat it. Your friends at SERVPRO of Hacienda Heights / Rowland Heights are here to help make it "Like it never even happened."

Water: Frenemy of the People

6/20/2022 (Permalink)

An image of the earth from space Hey, I think I can see my house!

Water is pretty awesome. It has a lot of uses. For instance, it keeps us alive, makes up the majority of our bodies, and more than half of the planet's wildlife (some still undiscovered and purely theoretical) live in the oceans that make up the majority of the planet. Yes, we are essentially a few giant islands rooted in one gargantuan ocean.

Water can also be a bit of a nuisance. Ask any cat. Better yet, ask someone who has experienced a residential or commercial flood. They happen fairly often and without much warning a lot of the time. To add insult to injury, if flood damage is left unattended to for long, it has a very real chance of developing into mold. Mold is a topic for another conversation but I can say with full confidence that you don't want mold.

So what happens when your kitchen sink floods because Bobby kept calling your attention away? What do you do when, while at work, your washer machine springs a leak mid-cycle? These questions are layered and have many answers, but the one I want to share with you is simple: call SERVPRO of Hacienda Heights / Rowland Heights. With over ten years of water damage restoration experience on our side and the products and know-how to quickly restore your property, we are your best choice for making it "Like it never even happened."

Thunderstorm Preparedness

6/20/2022 (Permalink)

Thunderstorm over water These things can get pretty messy pretty quickly.

Thunderstorms, especially of the summer variety, can be incredibly dangerous for more reasons. Weather conditions can range from the aforementioned rain and thunder to hail, all the way to microbursts. While they are uncommon, it is not unheard of.

In the southland, we tend to get a mix of heavy rain and dry thunderstorms. Below are some great and helpful tips, courtesy of your friends at SERVPRO of Hacienda Heights / Rowland Heights.
Here's what to do before a thunderstorm:

- To begin preparing, you should build an emergency kit and make a family communication plan.
- Remove dead, rotting trees and branches that could fall and cause injury or damage during a severe thunderstorm.
- Put outdoor activities on hold until the weather clears up.
- Secure outdoor objects that could blow away or cause damage.
- Get inside a home, building, or hard-top automobile (not a convertible). Although you may be injured if lightning strikes your car, you are much safer inside a vehicle than outside.
- Remember, rubber-soled shoes and rubber tires provide zero protection from lightning. However, the steel frame of a hard-topped vehicle provides increased protection if you are not touching metal.
- Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades, or curtains.
- Unplug any electronic equipment well before the storm arrives.

SERVPRO of Hacienda Heights / Rowland Heights wants to once again remind you that even though we live in bright and sunny southern California, disaster can strike randomly at any time. If it does, be sure to give us a call first. We have the knowledge and staff to make it "Like it never even happened."